WEBSITE TERMS OF USE

These Website Terms of Use explain the terms that apply when you use our website, submit an enquiry, request a quote, book a plumbing service, communicate with us, respond to our advertising, or receive SMS or email communications from us.

Website Terms OF use

Hay Plumbing Co is operated by HAY, TIMOTHY JAMES ABN 34 934 116 758.

Last updated: 16/06/2026

In these Terms, “we”, “us” and “our” means HAY, TIMOTHY JAMES ABN 34 934 116 758 trading as Hay Plumbing Co.

By using our website, submitting an enquiry, accepting a quote, booking a service, or continuing to communicate with us, you agree to these Terms.

1. Website information

The information on our website is provided for general information only. It is intended to help you understand our plumbing services, service areas, contact details and booking options.

While we aim to keep our website accurate and up to date, we do not guarantee that all information will always be complete, current or suitable for your specific property or situation.

Our website content is not a substitute for an inspection, diagnosis, quote or professional advice specific to your plumbing issue.

2. Enquiries and bookings

When you submit an enquiry, request a quote, call us, send an SMS, send an email or complete a website form, you agree that we may contact you using the details you provide.

We may contact you by phone, SMS, email or other electronic communication about your enquiry, quote, booking, appointment, plumbing service, invoice, review request or related matter.

Submitting an enquiry or booking request does not guarantee that a booking has been accepted. A booking is only confirmed when we accept it by phone, SMS, email, calendar confirmation or another clear communication.

3. Quotes and pricing

Any quote or estimate we provide is based on the information available to us at the time. This may include information you provide, photos or videos you send, visible site conditions, a phone discussion, an online enquiry or an in-person inspection.

Unless stated otherwise, quotes are valid for 30 days from the date they are issued.

A quote may change if the information provided to us is incomplete, inaccurate or misleading; if hidden issues are discovered; if site conditions differ from what was expected; if additional work is requested; if materials or supplier costs change; or if safety, access or compliance issues affect the work required.

Where practical, we will let you know about any material change to the scope or price before carrying out additional work.

4. Plumbing services

The exact scope of work, price, timing and inclusions for a plumbing job will be determined by the quote, invoice, booking confirmation, written contract or other written communication provided to you.

Service descriptions on our website are general descriptions only. They do not guarantee that a particular service is suitable for your property or that a particular outcome can be achieved without inspection, diagnosis or further work.

We aim to provide our services with due care and skill, within a reasonable time and in accordance with applicable laws and standards.

5. Customer responsibilities

You agree to provide accurate and complete information about the plumbing issue, property, access requirements, known hazards, existing damage, previous work and anything else that may affect the job.

You agree to provide safe and reasonable access to the property and work area, including access to water, electricity, drainage points, fixtures, appliances, meters, isolation valves and any other areas reasonably required to complete the work.

You are responsible for removing or protecting personal items, furniture, vehicles, pets, valuables, fragile items or other property that may obstruct access or be affected by the work.

If we are delayed, prevented from working, required to return, or required to carry out additional work because of inaccurate information, unsafe conditions, poor access, obstructions or hidden issues, additional charges may apply.

6. Existing issues and hidden defects

Plumbing work may reveal hidden or pre-existing issues that could not reasonably be identified before work began. These may include corroded pipes, damaged drains, tree root intrusion, defective fittings, poor previous workmanship, illegal work, concealed leaks or other hidden defects.

Unless expressly stated in writing, our quote does not include fixing hidden or pre-existing defects that are discovered after work begins.

If hidden or pre-existing issues are discovered, we may recommend additional work. Any additional work may be quoted or charged separately.

7. Blocked drains

Blocked drains can be caused by underlying issues such as tree roots, collapsed pipes, damaged pipework, foreign objects, grease build-up or poor installation.

Where we clear or attempt to clear a blocked drain, this does not guarantee that the blockage will not return.

If you choose not to proceed with a recommended CCTV inspection, further diagnosis, repair or replacement, we are not responsible for recurring issues caused by underlying defects that were not fully investigated or repaired.

8. Customer-supplied materials

If you ask us to use materials, fixtures, fittings, appliances, parts or products supplied by you, you are responsible for ensuring they are suitable, compliant, undamaged, compatible and available on time.

We may refuse to install customer-supplied materials if we reasonably believe they are unsafe, unsuitable, non-compliant, defective or incompatible.

We do not provide any warranty for customer-supplied materials. Any warranty for those materials is between you and the supplier or manufacturer.

9. Payment

You agree to pay the amounts set out in our quote, invoice, booking confirmation, written contract or other agreed communication.

Unless otherwise agreed in writing, payment is due on completion of the work or on receipt of invoice.

For larger jobs, deposits, staged payments or progress payments may be required. Any required payment terms will be communicated before the work proceeds.

If payment is not made by the due date, we may suspend further work, recover reasonable debt collection costs, and take steps to recover the outstanding amount.

To the extent permitted by law, materials supplied by us remain our property until paid for in full.

10. Cancellations and missed appointments

You should notify us as soon as possible if you need to cancel or reschedule a booking.

If you cancel after materials have been ordered, subcontractors have been booked, travel has commenced, or time has been allocated, you may be charged reasonable costs we have incurred.

If we attend the property and cannot access the work area, cannot contact you, or cannot complete the job due to circumstances within your control, a call-out fee, attendance fee or reasonable costs may apply.

11. Warranties and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

If you believe there is a defect in our workmanship, you should notify us as soon as reasonably possible and give us a reasonable opportunity to inspect the issue and, where appropriate, rectify it.

Any workmanship warranty we provide applies only to the work performed by us. It does not apply to customer-supplied materials, pre-existing defects, misuse, lack of maintenance, third-party work, normal wear and tear, recurring blockages caused by underlying defects, or issues caused by circumstances outside our reasonable control.

12. Residential building contracts

Where required by law, a separate written contract may be required for residential building work or specialist work.

These Website Terms of Use do not replace any written contract, statutory notice, insurance requirement, cooling-off right, consumer building guide or other document that may be required under applicable building, plumbing or home building laws.

If there is any inconsistency between these Terms and a signed written contract for a particular job, the signed written contract will apply to the extent of the inconsistency.

13. SMS and email communications

By submitting an enquiry, booking a service, accepting a quote or otherwise providing your contact details, you agree that we may contact you about your enquiry, booking, service, quote, appointment, invoice, customer support, review request or related services.

Where permitted by law, we may also send you marketing or promotional communications about services that may be relevant to you.

You can opt out of marketing communications at any time by using the unsubscribe link, replying “STOP” to SMS messages where available, or contacting us directly.

Even if you opt out of marketing, we may still send you non-marketing communications relating to active enquiries, bookings, services, invoices, safety issues, warranties, complaints or legal requirements.

We do not guarantee that SMS, email or other electronic messages will always be delivered without delay, failure or error. Delivery may depend on third-party providers, mobile networks, internet providers, device settings and other matters outside our control.

14. Privacy

We handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, hold, use, disclose and protect personal information, including information submitted through our website, forms, CRM, advertising, SMS, email, analytics and related systems.

By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

15. Use of JobFlow and other service providers

Our website, CRM, forms, booking tools, analytics, advertising, SMS, email, automation, reporting and review systems may be operated, supported or maintained by third-party service providers, including JobFlow.

JobFlow may assist us with website management, CRM setup, automations, lead management, advertising support, reporting, analytics, review requests and related digital services.

JobFlow is a technology, website, CRM and marketing service provider. JobFlow is not the plumbing contractor, does not provide plumbing services, does not attend plumbing jobs, does not set plumbing prices, does not provide plumbing advice, and is not responsible for the quality, timing, completion, safety, legality or outcome of any plumbing work.

Any plumbing service contract is between you and Hay Plumbing Co, unless expressly stated otherwise in writing.

To the maximum extent permitted by law, JobFlow is not liable for any loss, damage, claim, cost, delay, defect, injury, property damage, payment dispute, warranty issue or service issue arising from or connected with plumbing services provided by Hay Plumbing Co or any technician, contractor or representative engaged by Hay Plumbing Co.

Nothing in this section limits any rights you may have under laws that cannot be excluded.

16. Third-party platforms and links

Our website may contain links to third-party websites, platforms, maps, payment tools, booking tools, review platforms, social media pages or other services.

We are not responsible for the content, security, availability, accuracy, terms, privacy practices or operation of third-party websites or platforms.

Your use of third-party websites or platforms may be governed by their own terms and privacy policies.

17. Website Availability

We aim to keep our website available and functioning, but we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from technical issues.

We may update, change, suspend or remove website content, forms, features, pages or services at any time.

We are not responsible for loss caused by website downtime, technical errors, form submission issues, third-party outages, network problems, browser issues, device issues or matters outside our reasonable control.

18. Intellectual property

All content on our website, including text, images, graphics, layout, branding, logos, icons, videos, design elements and other material, is owned by us, licensed to us, or used with permission.

You may view and use the website for personal, domestic or legitimate business enquiry purposes.

You must not copy, reproduce, modify, distribute, publish or commercially exploit any part of our website without prior written permission.

19. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, special or economic loss, loss of profit, loss of opportunity, loss of data, loss of goodwill, or loss caused by matters outside our reasonable control.

To the maximum extent permitted by law, our liability for any claim connected with our website, services, communications or these Terms is limited to the amount paid by you for the relevant service, the resupply of the service, the cost of resupplying the service, or another remedy permitted by law.

This limitation does not apply to liability that cannot lawfully be excluded or limited.

20. Changes to these Terms

We may update these Terms from time to time.

The updated version will be posted on our website and will apply from the date it is published.

You should review these Terms periodically to ensure you understand the terms that apply when using our website or services.

21. Governing law

These Terms are governed by the laws of New South Wales, Australia, unless another Australian state or territory is required by law to apply.

You agree that any dispute relating to these Terms, our website or our services will be dealt with by the courts or tribunals of New South Wales, Australia, unless another jurisdiction is required by law.